About BREEX?

BREEX Europe NV helps SMEs streamlining their administration by providing smart digitalisation solutions. Their main goal is saving time for their own customers and helping them grow. What is more, besides saving time and money for their customers, BREEX also offers reliable hardware and excellent client support. 

The user friendliness of the platform convinced us to start using Vectera

“Vectera took our customer calls to a whole new level”

Thanks to the user friendliness of the platform and its compatibility with our other platforms, our decision to start using Vectera was a really easy one! Vectera took our customer calls to a whole new level. Tools like whiteboards and the possibility to cobrowse and share files inside an online meeting room, really helped to improve the service quality for our clients.

With those tools available in the meeting rooms, we have full control over what we're showing and what our customer will eventually see. In that way we can easily show them  our billing tool and discuss possible agreements. And all this happens in an interactive environment where the customer can share his thoughts or concerns as well.

Vectera helps us to get in touch with our customers in a professional and safe way

Thanks to the extensive branding options in Vectera, we can build a true relationship of trust with our customers. On the one hand we can upload, for example, our own logo and background in order to make our customers feel 'at home'. More specifically, on the other hand, the fact that we are able to organize meetings on our own domain, meet.breex.com, ensures a sense of safety and trust with our customer. Especially during this Covid-19 pandemic, Vectera enables us to have client meetings in a professional yet safe environment and that's a big plus for us.

The share screen and cobrowse features in this safe and branded environment allow us to show our available products and services to our (potential) customers, providing them with a clear insight as to how we can help them in a quick and efficient way.

But that's not all. Once the Covid-19 pandemic and all the restrictions that go with it are over, we'd like to keep committing to online meetings. Particularly because it enables our Technical Service Team to provide an even faster customer service, thus improving our customer satisfaction constantly.

Alongside digitalisation solutions, Breex Group offers a broad range of services including recruitment, (PH)EV chargers, digital marketing and website development.

Interested in Breex's services? Don't hesitate to visit their website.