About FMGP
FMGP is a Belgian advisory and accountancy firm. Giving advice to starting entrepreneurs is one of their services, but accountancy and taxation are part of their core business as well.
A clear distinction between internal and external meetings
Since the start of the Covid-19 pandemic, FMGP was forced to use online alternatives intensively. Before the pandemic, FMGP was already using Vectera for client conversations, but last year the usage increased to never before seen levels. Mandatory telework was introduced overnight, which implied some reorganisation. Clear communication and a sharp distinction between internal and external communication became paramount.
Toon Maeriën explains: “In order to keep things clear for our employees, we’re separating our internal meetings from our external meetings. At the moment, we’re using Teams for internal meetings with all our employees. When it comes to client conversations, however, Vectera exceeds all expectations. .”
“We can start meeting with our client in only one click! That low threshold is really important.”
Accessibility and image. Both at the office and online!
Investments in your office are investments in your professional and reliable look towards your clients. But what happens when you’re not able to see your client in real life? The online experience must be at least as good as the experience at the office. It’s similarly important to be approachable and gain your clients’ trust online.
Toon Maeriën: “FMGP is very easy to access online thanks to Vectera. There’s no need to download an app or to create an account. One url does the trick! That makes it really easy.”
“When a client schedules an appointment with one of our employees, we immediately send the correct meeting room url. In that way, we can start meeting with our client in only one click! That low threshold is really important.
“By organizing meetings on our own domain (meet.fmgp.be) we immediately create a relationship of trust with our clients. The fact that the Vectera meeting rooms are also end-to-end encrypted, gives our clients a very safe feeling. As the content of our conversations is often private, it’s very useful to have a reliable environment.”
